How does restorative justice work?

A systematic effort to answer in what ways and contexts the claims of restorative justice (RJ) prove persuasive is lacking. We address this gap through a metasynthesis of qualitative studies. Drawing on 26 studies identified through the systematic literature search, we identified three overarching themes to understand “how RJ works”: (1) opportunities for humanization, learning, and putting emotions of victims and individuals who committed a crime at the center of conflict-solving, (2) support networks and mechanisms for communication, and (3) life-changing journey enshrined in healing. We develop a line of argument showing how the micro-, meso-, and macro-elements of RJ interact with each other. While offering reflections on the limitations of existing literature around this key issue, we conclude with implications for advancing research of RJ.